Terms and Conditions

High Beam Mail Order Policy

With our 21 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging and make sure that the merchandise is in the same condition as purchased.

 It's Easy:

  •     You can return your purchase for up to 21 days from the purchase date.
  •     Products must be in the condition you received them and in the original box and/or packaging.
  •     Once your return is received and inspected by our warehouse staff (usually within 24 hours of receipt), we will:
  1. Process your refund and automatically apply a credit to your credit card or original method of payment within 7 day
  2. or
  3. With Inov-8 shoes you have the option that we will send you another pair of Inov-8 ‘s to ensure you get the correct size.

 

 

High Beam Payments

We accept payments from VISA, Mastercard and Bank Deposits.  Payments will appear on your card statement from "Highbeam.co.nz" and all transactions will be made in New Zealand Dollars (NZD).

 

Credit Card Security

High Beam uses Direct Payment Solutions (DPS) for all of our payment processing, one of the biggest and most trusted processors in New Zealand. DPS hosts and manages the payment page and all transaction sessions are processed in encrypted strings.

High Beam does not hold your credit card details and cannot be accessed by High Beam staff. However they may be held by Direct Payment Solutions (DPS) (Privacy Policy). 

 

High Beam Operation

High Beam is a Outdoor Holdings Ltd. company based in Christchurch, New Zealand.   

 

Privacy Policy

We will never ask for any more information than is absolutely necessary to do business with you or use your information for any other purposes without first asking your permission.